Tunabelly Software

Each license purchased from our website can be used on up to 3 different Macs (ex: TG Pro).

For apps purchased from the Mac App Store, the licensing follows the normal store policy.

The first option is to use our self-serve feature at https://bit.ly/tunabelly-recover-license. Enter your email address and Paddle will send you the license key for every app that was purchased under that address. If you're not sure which one you used to purchase the app, feel free to try multiple email addresses (one at a time).

It may take a few minutes for the email to arrive although if you don't get anything and there's nothing caught in any spam/junk folders, please email us at support@tunabelly.com and we'll be happy to assist.

Our customers satisfaction is our number one priority and we want to make sure that everyone who purchases our apps enjoys them. If for any reason, you're not happy with a purchase, please send an email to support@tunabelly.com and let us know what the issue is and we'll do our best to resolve it. If we're unable or you'd still like a refund, here's what to do:

App Store purchases:

Simply contact Apple by going to https://support.apple.com/HT204084 and follow the instructions to sign into reportaproblem.apple.com, then use the "Find a purchase" or "Report a problem" link for the purchase. Apple doesn't provide us with any purchasing or customer information, so we are unable to help out or offer any refund directly.

Website or in-app purchase (through Paddle):

• It must have been purchased within the last 30 days.
• If the app has been registered, make sure to deregister it first. All of our apps with the exception of TG Pro have a "Deregister License" menu item in the application menu. For TG Pro, click the menu bar item, scroll down to the "More" submenu and choose "Deregister License".
• Email support with the link above and provide either the email used for the purchase, or the email receipt that includes the transaction number from Paddle (this is different from a PayPal number for example).
• We'll deregister the license key and issue a full refund which will arrive back in your account within a few business days.

Depending on how they were purchased, here's how:

Mac App Store: To update, simply open the Mac App Store, choose the Updates tab and then click the "Update" button next to the app, or "Update All" for all apps that need updating.

Website: For each app, either click the application menu and choose "Check for Updates" or if it's a menubar only app, click the menubar icon and choose More -> Check for Updates. If for whatever reason, the update does not work or is unavailable, go to the main page on the website, choose the app page then re-download it (it's free). Once it's finished downloading, unzip it and move it to the Applications folder to overwrite the old version.

Press the following key combinations at the same time to take a screenshot on your Mac:

Full screen: Command-Shift-3
Specific area: Command-Shift-4, then drag a box around the area to capture.
Specific window: Command-Shift-4, press the space key, then click on the window to capture.

It will create a new file in the default folder, which is usually the Documents or Desktop, with a name prefix of "Screen Shot" followed by the current date and time.

1) Download the latest version of DarwinDumper from https://bitbucket.org/blackosx/darwindumper/downloads/ (at the time of this writing it's 3.0.4).

2) Run DarwinDumper and click the "Deselect All Dumps" on the left.  Then check the "SMC Keys" checkbox.  So it will look like this:



3) Choose the Run button on the left and it should only take a few seconds.  It will create a zip file with the report - please email that to support@tunabelly.com.

There is a new feature in macOS 10.12 (Sierra) where applications downloaded into the Downloads folder get run from a randomized path. It's called App Translocation and there is a great summary of how this works here.

So when running one of our apps from the Downloads folder and it attempts to update itself (using the Sparkle service that's built-in), there will be an error dialog displayed that looks like this:



To fix this so the app can be updated, quit the app, move it to the main Applications folder (at /Applications) and then re-open it. Once it's open, click either the application menu and choose "Check for Updates" or the menubar icon and choose More-->Check for Updates.

We use Paddle as our licensing and payment provider and they must abide by global anti-money laundering and international sanctions regulations. For the countries on the sanctioned list, they are unable to offer any financial services, which prevents purchasing any licenses from our website or in-app (for example, TG Pro).

Which countries are supported by Paddle?

TG Pro is compatible with macOS 10.13 High Sierra and newer, including full support for macOS 15 Sequoia. If you are running an older version of macOS and need a compatible release, previous versions of TG Pro for each macOS version are available at Release Notes.

First off, download the latest version from https://www.tunabellysoftware.com/tgpro/. It will be in a disk image (.dmg) format. Once the disk image is finished downloading, follow the guided steps on how to install and register it.

If there are any issues, please email our support team and we'd be happy to assist with it.

TG Pro runs as a menu bar app by default, which means it doesn’t appear as a regular app in the macOS Dock. If it becomes unresponsive or you need to force quit it for any reason, follow these steps:

1. Open Activity Monitor:
• Open Launchpad from the Dock or by pressing the F4 key (or the equivalent key for Launchpad on the keyboard).
• Type “Activity Monitor” into the search bar and press Return.

2. Locate TG Pro:
• In Activity Monitor, use the search bar in the upper-right corner and type “TG Pro”.
• Select “TG Pro” from the list of running processes.

3. Force Quit:
• Click the Stop button (a small “X” in a hexagon) in the top-left corner of the Activity Monitor window.
• In the dialog that appears, select Force Quit.

Note: Force quitting TG Pro will immediately stop all active processes, including temperature monitoring and fan control. Use this option only if the app is unresponsive.

If the issue persists, please contact support for further assistance.

Choosing not to install the fan helper will place TG Pro in a monitoring-only state. You'll be able to view real-time temperature readings and fan speeds, but won't have the capability to adjust fan settings. As a result, fan management will be entirely under macOS control.

If you prefer not to see this dialog at every startup, select the 'Do not show again' option. Should you decide to enable fan control later, install the fan helper anytime via TG Pro's menu bar item: More -> Reinstall Fan Helper.

TG Pro supports every Mac model that can run macOS 10.13 (High Sierra) or higher.

This includes Apple silicon and Intel models, with the full list available here (just click to expand the table so they are all visible).

TG Pro is now built as a Universal Binary 2, so it includes the code for both Intel and Apple silicon inside the same app. As of version 2.61, it includes full support for the M1, M1 Pro and M1 Max chips.

This means that no matter which Mac TG Pro is downloaded and used on, it will run natively for maximum efficiency and speed.

Starting with TG Pro 2.33, it's easy to remotely deploy along with having the fan helper installed, preferences setup and licensing as well. See the TG Pro Remote Deploy guide for more details.

We've got you covered.

There is a special offer in TG 4.6 for customers who would like to upgrade to the Pro version. Just click the status icon (in the menubar) and choose "Upgrade Now (with discount)". This will open a special link to the Paddle store with the coupon pre applied.

Just make sure to update to TG 4.6 to use this offer.

Auto Boost allows you to set that speed the fans should be boosted to when a specified temperature is hit for either the average CPU temperature, any sensor or always. It's also specific to either battery or AC power.

The time it takes for the fans to get to the specified speed can also be adjusted to avoid the fans coming on full speed then immediately returning to normal.

In the bottom of the main window where the hardware diagnostics reside, it may indicate that one or more fans may not be not working properly. It will look similar to this, depending on which Mac model it's being run on:


What this means is that TG Pro has detected that one or more fans have been labelled by the hardware as potentially defective. This can be from a variety of reasons, including being clogged with dust, not spinning at the correct speed, etc.

First, try restarting the Mac since it can be a one off event, as well as a SMC reset, which may also clear it. Secondly, try cleaning the fans. One way to do this is to spray the exhaust grill with compressed air and then gently vacuum the dust that gets expelled. If those doesn't resolve it, it may be worth having the Mac checked out by a repair technician.

Note: A fan consistently labelled as defective may seem to be working properly although it's about to fail.

Open up the preferences, click the "Application" tab and then choose the "Background" radio button like so:

Open the Preferences (from the application menu or the status icon) and choose the "Application" tab.

Make sure the "Background" radio button is selected:



which will turn off the dock icon and allow TG Pro to run in the background with the status icon, which will look like this:



This also allows the main window to be closed without quitting the app.

On MacBook Pro models with two GPUs (see previous FAQ entry for more info), the one that's turned off will usually show N/A since the temperature sensor is also not available. This is normal and expected behaviour.

The diagnostics (fan, temperature sensors and last shutdown) are checked every time the temperatures and fan speeds are updated in the app. From the information available, it's possible the values that the diagnostic sensors return only get updated by the Mac hardware at startup. So if you've done something like clean out the fans and would like to reset the diagnostics, try restarting the Mac.

Within the main window in TG Pro is is possible to see the maximum temperature for a particular sensor by hovering the mouse over the horizontal bar (see Viewing maximum temperature values for more info on this).

However the popover will not appear if the app update frequency is set to lower than around 4 seconds. This is because macOS waits a few seconds when hovering the mouse before displaying a tooltip/popover. If the update frequency is set for example to the lowest, which is 1 second, there is not enough of a delay before the table (with all the temperature values) refreshes.

To change this, open the app preferences, click the Application tab and move the Update Frequency slider to the right at least to between the 1 and 10 second markers.

For the iMac 27-inch 5K models, even through they have 6 (or 8) CPU cores, the SMC only exposes 4 CPU temperature sensors. The SMC (System Management Controller) is what's responsible for controlling the fans and monitoring temperatures and it's the one that exposes the CPU temperatures. For some reason, Apple decided on these particular Mac models to only expose 4 CPU temperatures instead of the full list.

TG Pro is still showing everything that's available to it which unfortunately on these models only exposes a maximum of 4 CPU temperatures. However it's possible that the sensors are located in a way that covers all the cores so it's still feasible to monitor the temperatures reliably.

Occasionally this can happen due to a bug in OS X. If you see the following in the Console app:

TemperatureGaugeHelper could not find and/or execute 155: refusing to execute/trust quarantined program

then open up the Terminal app, and paste the following command in (without the quotes): "xattr -d -r -s com.apple.quarantine /Applications/TG\ Pro.app/", then press enter.

This will reset the quarantine bit and should stop the messages from appearing in the Console.

This isn't a dialog that appears very often and it's from the HockeySDK service that the app uses for crash reporting. It doesn't send anything personal if you choose to send a crash log (you have the choice if it does crash and shows a dialog about it).

It can only access what the HockeySDK service has stored in the keychain which has nothing to do with other items in the keychain such as passwords, etc. It's completely safe to choose either Allow or Always Allow. Otherwise the crash reporting may not work.

Occasionally, it's possible that TG Pro will get a XPC_ERROR_CONNECTION_INVALID error from the system when attempting to connect to the helper app for fan control. When this happens, in the console log, there will be something that looks like this:

TG Pro: The XPC connection to the helper tool is invalid.

If this is happening, please try the following steps to resolve it:

1) Quit TG Pro if it is currently running.
2) Open the Terminal app and paste the following commands in (and press return after each one):

sudo rm /Library/LaunchDaemons/com.tunabellysoftware.TGFanHelper.plist
sudo rm /Library/PrivilegedHelperTools/com.tunabellysoftware.TGFanHelper

3) Drag TG Pro from the Applications folder (or wherever it's located) to the trash.
4) Reboot the Mac.
5) Empty the trash.
6) Download the latest version of TG Pro from https://www.tunabellysoftware.com/tgpro/
7) Move TG Pro to the Applications folder and launch it.

If the error is still being displayed, the next step to try is to click the TG Pro menubar icon and choose More -> Reinstall Fan Helper and enter the admin password when prompted.

Finally if that doesn't resolve it, please contact support at support@tunabelly.com

If this dialog is appearing when opening TG Pro, it's because for whatever reason, on macOS 13 Ventura and up, it's possible that the fan helper needs to be reenabled in the system settings to allow it to run in the background. To do so, simply click the link in the dialog or open the System Settings, choose General, -> Login Items. Then scroll down in the "Allow in the Background" until the "Tunabelly Software Inc" toggle is visible and click it twice to turn it off then on again. It will look similar to this:



If "Tunabelly Software Inc." is not visible, try re-installing the fan helpers then run the steps from above again.

Starting with the last few versions, it has required macOS 10.10 or higher. If a version that is compatible with 10.9 is required, TG Pro 2.32 can still be downloaded here.

TG Pro can be deregistered if the Mac is going to be given to someone else, or if you need to move the license to another Mac. To do so, click the TG Pro menubar icon, scroll down to the "More" submenu, then choose "Deregister License".

On newer models, especially the T2 based Macs, lowering the fan speeds can cause throttling with the kernel_task process taking all available CPU resources (ex: 900-1000% usage).

The problem is if the fan speeds are too low (and overridden), and the system detects that the thermal values are getting too high it will lower the CPU speed and/or cause the kernel_task process to use all available CPU resources.

To avoid this, starting in TG Pro 2.48 there is a new feature that can be used when the fans are being completely overridden. It will force the fan speeds to be increased when necessary and lowered back down when it's safe. It will only do this when the thermal pressure is high enough that the system will throttle the CPU. The idea is to make sure the system is happy with the thermal levels and fan speeds so it doesn't do either of these measures. To learn more about this feature, click here.

We did an experiment with a M1 Pro system running macOS 12 Monterey and sure enough, all the menubar icons get hidden behind the notch if there isn't enough space.


So it's not anything specific to TG Pro since it happened with other menubar apps such as Little Snitch as well. If Apple releases a developer change to avoid this, we will certainly implement that and issue an update right away.

As of TG Pro 2.82 it supports all versions of the M2 chip including all variants of the M2 Pro, M2 Max and now, the mighty M2 Ultra. It will display internal temperatures such as CPU, GPU, logic board, battery and more, along with the fan speeds and full fan control.

If it's an older version, just update in-app by clicking the TG Pro menubar icon, scrolling down to the More submenu and choosing "Check for Updates".

Yes, TG Pro fully supports the M4, M4 Pro, and M4 Max models starting from version 2.93. This support includes comprehensive monitoring of internal temperatures across components like the CPU, GPU, logic board, and battery. TG Pro also offers detailed insights into fan speeds, along with full fan control capabilities.

As with previous models, it’s important to note that on these Macs, if the temperatures are sufficiently low, the hardware may turn off the fans to improve energy efficiency and reduce noise. In such cases, TG Pro can only control the fans when they are actively running.

Setting up email notifications in TG Pro is fairly straightforward, especially for major email services like iCloud, Hotmail, Gmail, etc. Once the email address to use is entered, it will automatically fill in the server information (which is available for most providers).

For email providers that have two factor authentication enabled, a one time password needs to be created for TG Pro to use. Here's some helpful pages that explain how to create one:

Gmail
iCloud
Hotmail
Outlook
Yahoo

There is an option in TG Pro to check hard drive temperatures through S.M.A.R.T which is not enabled by default. To turn it on, open the Preferences, choose the Temperature tab and check the "Check hard drive temperatures using SMART" checkbox like so:

To preserve your TG Pro settings and licensing files, you can back them up and restore them when needed. This is helpful when switching to a new Mac or recovering from a system issue. Follow the steps below for detailed instructions.

Backup Settings

1. Backup the Preferences File
• Open Finder.
• Click the “Go” menu in the menu bar and select “Go to Folder.”
• Enter the following path and press Enter: ~/Library/Preferences/
• Locate the file named com.tunabellysoftware.tgpro.plist
• Copy the file to a secure location, such as an external drive or cloud storage.

2. Backup the Application Support Folder
• Open Finder.
• Click the “Go” menu in the menu bar and select “Go to Folder.”
• Enter the following path and press Enter: ~/Library/Application Support/
• Locate the folder named TG Pro
• Copy the entire folder to the same secure location as the preferences file.

———————————

Restore Settings

1. Restore the Preferences File
• Ensure TG Pro is not running.
• If it is open, quit it by clicking on the menu bar item and selecting “Quit” from the drop-down menu.
• Open Finder.
• Click the “Go” menu in the menu bar and select “Go to Folder.”
• Enter the following path and press Enter: ~/Library/Preferences/
• Copy the com.tunabellysoftware.tgpro.plist file from your backup to this folder.
• If prompted, confirm that you want to replace the existing file.

2. Restore the Application Support Folder
• Open Finder.
• Click the “Go” menu in the menu bar and select “Go to Folder.”
• Enter the following path and press Enter: ~/Library/Application Support/
• Copy the TG Pro folder from your backup to this location.
• If prompted, confirm that you want to replace the existing folder.

———————————

Force Reload Settings

• Open the Terminal application.
• Run the following command to force the system to reload the preferences: killall cfprefsd
• Relaunch TG Pro to verify that your settings have been restored.

Similar to the behavior observed in the Performance CPU cores, the GPU cores in the M3 Max chip exhibit a unique temperature reporting pattern. At times of low usage, the temperature sensors for the GPU cores are not actively reporting. This is likely a measure to conserve power and resources.

To address this, TG Pro implements a strategy of using an alternative temperature metric. This metric provides an estimate that is relatively close to the actual temperature. Once the GPU cores become more active and the sensors are re-engaged, TG Pro will then report the actual temperatures as they are measured.

On certain newer Mac models, including the M3-series, fan control is tightly regulated by the system’s hardware. If the hardware disables fan control, TG Pro (or any other third-party app) cannot override these restrictions. When this occurs, a message will appear in the main window and drop-down menu, explaining that the hardware has turned off the fans. This is why fan control may not always be available.

We’re continuing to explore potential solutions, but the hardware design of these newer models may limit the control third-party software like TG Pro can offer. We’ll keep investigating, but these challenges are tied to Apple’s evolving hardware architecture.​

No, the QR codes created with QR Factory are not hosted by us.

The app generates QR codes directly on your device, and all data remains local. This means that Tunabelly Software does not store, transmit, or host any of your QR codes, ensuring complete privacy and control over the codes you create. You can save, print, or share your QR codes as needed, without any external involvement.

Customers who have previously purchased QR Factory 2.x are eligible for a significant discount on the Lifetime Access option to upgrade to QR Factory 3. Instead of the normal price of $29.99 USD, it's only $9.99 USD (localized to different currencies). It's a one-time purchase and will include all future updates and features for free. It will look similar to this:



This discount will automatically be offered as long as the older QR Factory 2 is on the Mac. It doesn't matter if it's the website or App Store versions, either one will work, however for the website version it must be registered.

Once that's purchased, you'll have unlimited access to both the Mac & iPad versions (use the Restore Purchases button for any new installs).

QR Factory 3 offers a comprehensive set of features at a single price, with no additional in-app purchases required. This includes the ability to create an unlimited number of QR codes using the bulk export feature. All functionalities, including batch code creation, are fully accessible without extra charges.

Here are the various colorspaces supported for each format:

PNG: RGB, Grayscale
TIFF: RGB, CMYK, Grayscale
PDF: RGB
EPS: RGB

We wish all colorspaces were available for every format, although due to limitations in both the formats and macOS, this isn't currently possible.

Yes!

Not in the current version, although we're looking at adding this feature soon.

There was an issue in Numbers 3.6 where it was possible that it would export a CSV file using semicolons as the delimiter instead of commas. We recommend updating to at least Numbers 3.6.1 and re-exporting your file again as a CSV so it has the proper commas.

The issue is that macOS saves PDFs in version 1.3 format which doesn't support transparencies, so when QR Factory exports a PDF any transparent background gets changed to white. The next version, 1.4 does support this although macOS doesn't, so it's a bit tricky. We're looking into the possibility of using a 3rd party PDF library instead of macOS to create them although this isn't a simple process to replace it.

One alternative is to export the QR codes as TIFF or PNG since both of those formats support transparent backgrounds. QR Factory can output up to 4096 x 4096 which helps to offset the fact these are bitmap formats.

When creating QR codes in QR Factory 3, the method to add new lines in the text varies depending on the type of QR code being generated.

• For most text areas: To insert a new line, simply press Option-Enter instead of the usual Enter key. This will move the text to the next line.


• For the note for a Person QR Code: Due to the specific encoding requirements of a vCard (the structure used for embedding personal information in QR codes), the note must be a continuous block of text. However, new lines can still be added using specific escape characters. This method ensures compatibility with both Android and iOS devices using their built-in camera apps for scanning QR codes. Here's what to add:




• To add a single new line, insert \n at the desired point in the text.


• For a new line with a blank line in between, use \n\n.



Example:


This is a note.\n\nThis will be on a new line with a blank one between this and the previous line.
    

Yes! There have been over 60,000 downloads and only an exceptionally small percent have had any issues after running Disk Diet. In fact, almost all the issues where in very early versions and those have been long resolved.

All apps on the Mac App Store have to run in a sandbox which prevents Disk Diet from being able to access anything on your drive until you give it permission. By choosing the appropriate folders in the choose dialogs, it gets permission to access the necessary files and folders to do its job.

Disk Diet will attempt to default to the correct folder to choose automatically, although sometimes it does require choosing it manually (this only needs to be done once).

The folder to choose is located at /private/var/log. It will looks something like this:

Disk Diet can run through a clean very quickly, especially on SSD drives. The main reason it is so quick is that it's designed from the ground up to use Grand Central Dispatch, which allows it to efficiently use all CPU cores. This allows Disk Diet to clean more than one area at a time (ex: Caches and Logs).

Starting with macOS 10.14 Mojave, Apple changed the security model so that apps no longer have access to anything related to Mail, Trash, Safari and Time Machine backups, even if the user has chosen these folders (or even the home Library folder). Then in macOS 10.15 Catalina, that list expanded to include the Trash as well.

These instructions also apply to macOS 11 Big Sur and macOS 12 Monterey.

To allow Disk Diet access to both the Mail Downloads and Trash folders to clean them, you must manually add it to the list of apps that have "Full Disk Access".

To do so, follow these steps:
• Open the System Preferences
• Click the Security & Privacy icon
• In the list on the left, scroll down and click Full Disk Access.
• If the list of apps on the right is greyed out, click the lock icon in the bottom left to authenticate.
• In the list of apps on the right, either drag the Disk Diet icon from the Finder into the list, or click the plus icon and choose Disk Diet from the Applications folder.
• If Disk Diet is currently open, it will prompt to relaunch it. Make sure to allow this or it won't have proper access until it's relaunched.

Most likely the Disk Diet helper app isn't installed which allows it to remove System Logs, Unused Applications and Extra Languages. The app should prompt to install on launch although if it doesn't, the helper app can be downloaded manually from here.

Once it's downloaded, open the installer and enter the Mac admin password when prompted, then restart Disk Diet and it will be able to remove the above areas.

Yes! Head over to the Folder Tidy Tutorial and check it out.

Starting with Folder Tidy 2.7.2, we've optimized it to use all available CPU cores and be a lot faster at deciding how to sort the files it finds. For an example of speed, to sort through and move 90,000 files, it takes Folder Tidy about 10 seconds on a 2018 MacBook Pro with a 6-core i7.

Yes, when the tidy is finished you will see a dialog with a button labeled "Undo". Clicking this will move all the files and folders back to their original locations, plus it will remove any new subfolders that are empty.

Please note that the option to undo that specific tidy won't be available after quitting the app.

For sure, that's what Folder Tidy is all about. For example, if you'd like to move all PNGs that include "water" in the name, you can easily set this up as a custom rule.

No. Folder Tidy doesn't rely on file extensions since they might not be there. For example, if there is a file called "My Awesome Project" and there is no extension, what type is it? To determine this, Folder Tidy uses the metadata that Spotlight creates when it indexes the file.

In the Preferences, click the "Options" tab and choose "Tidy files inside subfolders".

This can be achieved by creating a custom rule and using the "is after" and "is before" predicates.

For an "is after" rule, the date will start for anything with a timestamp including and after 12:00am (midnight). For an "is before" rule, the date will start for anything before 12:00am (midnight).

For example, to move all screenshots from the year 2020 to a folder, it would use the following rules. These would include all files staring at midnight Jan 1, 2020 all the way up to just before midnight Jan 1, 2021.

Folder Tidy relies on the Spotlight metadata available for each file in order to determine which files to move and to where. Without this metadata, a lot of the sorting rules cannot work properly, which can affect if any files are moved during a tidy. Spotlight is the system service that indexes all the files on the Mac so it's possible to search both the contents of a file and the information about it extremely quickly and efficiently.

Usually, if this information is not available, it's due to one of two reasons:

1. The most common is the source folder chosen in Step 1 within Folder Tidy is either itself ignored or a parent folder is ignored by Spotlight for indexing. To check if a folder is on the ignore list, here's how depending on the version of macOS being used:

macOS 13: Open the System Settings, click on the "Siri & Spotlight" row, then click the "Spotlight Privacy…" button at the bottom right. Then verify that the folder or parent folder isn't in the list of folders to ignore. If it is there, remove it by selecting the row and then using the minus button.

macOS 12 and older: Open the System Preferences, click on the Spotlight icon, then choose the Privacy tab. Then verify that the folder or parent folder isn't in the list of folders to ignore. If it is there, remove it by selecting the row and then using the minus button.

2. If the folder is not on the ignore list, then it's possible the Spotlight database needs to be rebuilt. Here's how to rebuild it using the same ignore folder list as in the previous step, and alternatively through the Terminal.

The way iCloud Drive works is it will show a placeholder file in the Finder for files in both the Desktop and Documents folder, with the actual file on the iCloud servers. Then when the file is opened by a user, it's downloaded to the Mac so it's available.

When a file is just a placeholder, there will be an icon next to the file:



This will prevent not just Folder Tidy, but any app that will try to move/sort files from actually moving it, because the Spotlight metadata is not available because the file isn't actually there (it's just a placeholder). For anyone curious, to test this, open up the Terminal, type mdls (with a space after it) and then drag a file that didn't get moved into the Terminal window. This will paste the full path to the file. It should look something like this:

mdls /Users/macuser/Desktop/icon.png

Press enter and if the file is actually on the Mac, it will show a whole bunch of Spotlight metadata, otherwise it will show an error that it couldn't find the file.

To fix this, click the iCloud icon that is shown above and it will download the files so they are available to be used or moved. Once that's complete, Folder Tidy will be able to successfully sort the files.

Since Folder Tidy relies on Spotlight to quickly retrieve the metadata for each file, if the database isn't available or is corrupted, then it's possible that none of the files will be moved. Apple has a support page that explains how to re-index Spotlight.

If that doesn't work, there is an alternative method that involves using the Terminal. Here's how:

1. Go to the Finder, then open Applications > Utilities > Terminal, or choose "Terminal" from the Launchpad.
2. In the Terminal, type and run the command: sudo -i
3. Enter your Mac administrator password when prompted and press return.
4. Paste in the following commands one at a time and press return after each one:

mdutil -Ea
mdutil -ai off
mdutil -ai

5. After the last command is run, there should be a message saying that indexing is enabled.

If you find that notifications disappear too quickly and would like more time to read or respond to them (note that inline replies require a Pro subscription), you can change the notification settings for Texty. Follow these steps to modify the notification display:

1. Access the "System Settings" or "System Preferences" (depending on your macOS version) from the Apple menu.
2. Navigate to the "Notifications" section.
3. Locate "Texty" in the list of applications and select it.
4. Change the notification type from "Banners" to "Alerts". It should look like this now:



After completing these steps, all future notifications will remain on the screen until you either dismiss them using the close button, click on them to open Texty, or use the Reply button to send a response.

The quick answer is we can't remove it and still be able to sell it on the Mac App Store. If there's no obvious way to quit the app, Apple won't allow us to sell it on their store. And we don't want to have two versions, one on the App Store and a completely different one from our website (which would be confusing to customers).

For the battery level, it may be slightly different than what macOS is showing because of way it's calculated.

The way it works is Endurance divides the current capacity by the maximum capacity, then multiplies it by 100 to give a proper percentage. For example:

Current capacity: 59
Max capacity: 100
Battery level = (59 / 100) * 100 = 5.9 * 100 = 59%

For some Mac models (ex: M1 Pro & M1 Max), there are reports online of people seeing 100% in macOS after using Safari for an hour, then it jumps down to 95% or so all of the sudden. This may also account for some of the discrepancy seen when the battery is almost fully charged.

No. HandsFree never sends any of the call, text message or contact data outside the app, unlike some other methods (ex: iCloud). Since the app uses a local Bluetooth connection, everything is done locally and none of it ever leaves the Mac.

Yes, HandsFree 2 supports making calls using either a tel:// or tbhandsfree:// url scheme.

For example, tel://1-613-560-1000 would open HandsFree 2 and dial that number.

1) Android 4.4 is required since this is the first version that includes the ability to send and receive SMS (text messages) over Bluetooth. To do this requires that the phone supports the MAP (Message Access Profile). If your Android phone has a lower version, please check with the vendor for any software updates.

Here are the technical details from Android 4.4 Kit Kat Developer Notes: "Bluetooth MAP lets your apps exchange messages with a nearby device, for example an automotive terminal for handsfree use or another mobile device."

2) Make sure that the phone has given access to messages to the paired Mac so HandsFree can access the existing ones and send new ones. To check, open the Settings on your phone, choose Bluetooth, then click on the gear icon next to the Mac that's paired and make sure the "Message Access" checkbox is checked. It should look like this:

The good news is it's pretty easy. Create a Bluetooth Reporter package by clicking on the Bluetooth icon in the menu bar (it's near the top right of the screen) while holding down the Option key then choosing "Create Diagnostic Report on Desktop...". Once the file is created, please email it to us at support@tunabelly.com so we can investigate what's going on.

Yes, both the the incoming and outgoing parties are recorded, so the whole conversation is captured.

They are saved in AAC MPEG-4 audio format (.mp4) which are playable by pretty much any audio app, including QuickTime Player, iTunes and even using Quicklook.

This feature is available in HandsFree 2.3 and up. Updating to the latest version will show the contacts from both the Mac and the phone. Also, on the phone it ay be necessary to allow access to the Contacts - to do this open the Settings -> Bluetooth then press the gear icon next to the computer that it's paired with and make sure the checkbox for Contacts is checked.

Initially, we thought it would be possible to use a Bluetooth headset paired to the Mac with HandsFree 2 for the audio (in and out). Unfortunately, when this is used with the app, there is no audio from the headset.

We looked into this and asked Apple for help on figuring out what's going on. Their explanation is that macOS cannot send audio over both SCO (which is used between the Mac and the phone for audio) and A2DP (which is used between the Mac and the headset for audio).

For a proper solution, use either the built-in speaker/microphone combo or a USB headset (this works really well).

HandsFree 2 includes a plugin for the Address Book / Contacts app.

For the App Store version, the plugin must be installed manually since Apple won't allow it to be done automatically. For the website version, it will install it by itself. To install it, click the menubar icon and choose More -> Install Address Book Plugin.

In the Address Book / Contacts app, click on the phone type next to the number you'd like to dial.



Then choose "Call with HandsFree.

The great news is it doesn't require a specific phone (ex: an iPhone). As long as the phone has Bluetooth 2.0 or higher, it will work with HandsFree. Almost all iOS, Android, Windows Phone and BlackBerry phones should work.

Currently, the only issue we've seen is between a 2011 MBA and an iPhone 5S.

Use the in-menu quick search to find your contact without having to scroll through a long list.

It's possible that HandsFree was denied access to the contacts when it requested it.

You can double check by going to Security & Privacy preferences, click the “Privacy” tab, then the “Contacts” icon on the left side.  There should be a checkbox next to HandsFree like this:

Yes! Just highlight the number in almost any Mac app, right click and choose "Services" --> "Dial using HandsFree".

There are random audio issues on some Macs.  You may or may not experience this.  If you do, the audio will have static or crackling sounds.  We have filed both a bug report with Apple and have asked for Developer Technical Support (DTS) from them. We're actively working with them to resolve this.

If this does happen on your Mac and you'd like to help in fixing this, you can email us a Bluetooth Reporter package by Option-clicking on the Bluetooth icon in the menu bar then choosing "Create Diagnostic Report on Desktop...". Once the file is created, please email it to us at support@tunabelly.com so we can forward that on to the DTS team at Apple.

Yes.

Yes. You can export the data to CSV format by going to the "Log" tab in the preferences, and turning on the "Log to File" checkbox along with "Use CSV Format".

Yes, this is normal if the internal temperatures of the Mac are getting hot enough that they need to be cooled down. This occurs when applications use either the CPU or GPU intensively, such as gaming, rendering, watching HD movies, etc.

Move the mouse cursor over the row for the sensor you'd like to see. Wait a second and you'll see a tooltip with the temperature.

This can happen if the current application that's running (like the Finder or Safari) have a lot of menus, leaving a small amount of space for status icon on the right of the menu bar. It will usually occur when lots of other apps have status icons, leaving no room for Temperature Gauge. If you find this happening, try turning off the icon (and using just text) by going to the preferences and unchecking "Show Application Icon" and checking "Use Smaller Font".

The current version supports showing an alert if any sensor goes above the user defined temperature. We're working on adding in support so that you can set alert temperatures for each individual sensor.

This can be one of two reasons:
1) If you have a MBP 15" with both discrete and integrated graphics (GPU), it's possible that Temperature Gauge won't show it if it was launched when the integrated graphics were being used. For now, if you see this, try restarting Temperature Gauge.
2) If you have a MacPro, the GPU is on a separate PCIe card, and any temperature sensors on the card are not returned by the normal methods of getting the list of all sensors.
We're working on what the solution would be for both of these issues.

This message can appear due to Apple allowing their Mac App Store security certificate to expire before they issued a new one.  For more information, see http://techcrunch.com/2015/11/12/all-mac-store-apps-stopped-working-due-to-expired-security-certificate/

There is a bug in the System Preferences sound preference pane where if the audio balance (pan) is changed by an app, it doesn't always update. If you see this:



and you see this in System Preferences:



then either quit and re-open System Preferences or Open the Audio MIDI Setup app and check if both volumes are the same (which shows the balance is centered):